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 About the Practice
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Surgery
Opening Times:
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Mon – Fri 8am – 8pm
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Saturdays 9am – 5pm
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Sunday and
Public Holidays Closed
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Appointments:
 Ph - 03 9742 7988
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After
hours service:
Ph - 03 9429 5677
For
medical attention when the surgery is closed ring our deputising service.
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Appointments
Telephone for
an appointment.
In the case of urgent/emergency attention inform the receptionist of the
situation and she will make every effort to help you be seen as soon as
possible.
Doctors' working
hours:
Dr Robert Padanyi: Monday to Friday
Dr Vincent
Yiu: On extended leave
Dr Peijian
(Peggy) Zeng: Monday to
Thursday and Saturdays
Dr Paul
Proimos: On extended
leave
Dr Russell
Searle Thursdays
Home visits
are made by the doctors in times of emergency for our patients who are
absolutely unable to attend the centre. Unfortunately these services are Not
Bulk Billed.
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Parking
Ample
parking is provided at the rear of our building.
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Disabled Access
People
in wheelchairs can easily access the centre.
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Repeat Prescriptions
In the interest
of good medical care the doctor will normally need to see you for a repeat
prescription. The receptionist will always need to check with the doctor
whether it will be available without needing to see the doctor.
Test Results
No results are
given over the phone, due to patient confidentiality. Details of results
are best discussed with your doctor during a suitable appointment time, as
they may require lengthy explanation.
Complaints and Suggestions
If you are unhappy
with any aspects of the centre please let us know. We are always looking
for ways to improve our service.
Telephone
Ethical Code
As you are
aware, interruptions during the course of a consultation can be very
distracting for both doctor and patient. Most queries are best dealt with
by consultation, but if appropriate your doctor will discuss a telephone
query with you. If the doctor concerned is consulting, your call may have
to be returned as soon as the doctor is free.
Practice Ethical Code
This practice
is committed to providing complete patient care to all individuals and
families. All patient consultations and medical records are kept strictly
confidential.
Privacy
Statement
Your medical
record is a confidential document. It is the policy of this practice to
maintain security of personal health information at all times and to
ensure that this information is only available to authorised members of
staff. Any request from you for access to your personal health information
is handled by your GP in accordance with the Privacy Amendment (Private
Sector) Act 2000
Refusal
of Service
To ensure
patient and staff safety, Medical Centre 291 staff have the right to refuse
services to patients if they are under the influence of alcohol or other
substances; sexually harassing people, threatening to hurt staff and/or
other patients; are rude or abusive. We also have the right to refuse
service if you continuously miss appointments
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